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How to Use Message Placeholders?

How to Use Message Placeholders?

Message placeholders let you quickly insert dynamic fields into outgoing messages, which are automatically replaced with the actual contact or chat details when sent. Placeholders enhance automation and personalization for Auto Reply, Quick Reply, and Broadcast features.

Supported Scenarios

  • Auto Reply Auto Reply Example
  • Quick Reply Quick Reply Example
  • Broadcast Message Broadcast Message Example

Click the corresponding button(s) to insert a placeholder. 'More' opens a drop-down for extra options:

More Placeholders Dropdown

What happens when you send?

When you send a message, placeholders are replaced with real values from the contact profile, group info, or current context. Language formatting is automatically adapted to the recipient's locale.

Profile Field Mapping Example

Profile Example

How to insert a placeholder

  1. Click the first three buttons to insert corresponding placeholders at the cursor (or at the end).
  2. Click More to open the extra drop-down and pick from more placeholders.
  3. You can click multiple times to insert several placeholders in one message.
Insert Placeholder Dropdown

All Supported Placeholders

Placeholder Description
{Salutation} Recipient's honorary (Mr./Ms./Sir/Madam etc.), varies by gender and language region
{Display Name} Contact's display name (contact, fallback to WhatsApp name)
{Company Name} Company name (will show [Company] if missing in profile)
{Job Title} Job title (will show [Job Title] if missing in profile)
{Group Name} Name of the group, only used in group chats
{WhatsApp Name} The WhatsApp account display name
{WhatsApp Number} WhatsApp phone number
{Timestamp} Sent message timestamp, format auto-localized by language

FAQ

When exactly is {Timestamp} replaced?

The {Timestamp} placeholder is always replaced with the current sending time, so it is always up-to-date, regardless of when you composed the draft.

Are all placeholders supported in bulk/auto reply/quick reply?

Yes, the same replacement and localization logic applies in all three scenarios.

Why isn't my company/job info replaced?

If your contact profile is missing company or job title, it will default to [Company]/[Job Title]. Please update the profile or manually adjust the replacement.

What if the insert buttons aren't clickable?

This usually means the editing field is disabled. Please enable the respective editor area first.