Important Notice: Discontinuation of WhatsApp Button Feature
Thank you for your continuous support and trust in our product, WAPlus. After conducting thorough research, we have found that due to recent adjustments in the WhatsApp API, we will no longer be able to provide the WhatsApp button feature.
Therefore, we regret to inform you that the feature will be discontinued on July 20th. Before the discontinuation, we kindly recommend you to review and adjust your settings in Quick Reply and Auto Reply to avoid any inconvenience or disruption caused by the feature's removal.
We apologize for any inconvenience this may cause and assure you that we will continue striving to provide you with better products and services. If you have any questions or require assistance, please don't hesitate to contact us.
Thank you once again for your support and understanding!
July 12, 2023
Announcement on Temporary Unavailability of WhatsApp Button Feature
Dear WAPlus users,
We are writing to inform you that due to the recent changes of WhatsApp Business API, the sending of WhatsApp messages with buttons, Quick Replies or Auto Replies in WAPlus may be disrupted temporarily. Specifically:
- WhatsApp messages with buttons, Quick Replies or Auto Replies sent from WAPlus cannot be received by recipients.
- Quick Reply templates and Auto Reply rules will not trigger any replies. No replies will be sent automatically.
To avoid any impact on your business communications, we strongly recommend:
- Avoid sending WhatsApp messages with buttons, Quick Replies or Auto Replies from WAPlus during this time. Send normal messages instead.
- Double check your Quick Reply templates and Auto Reply rules in WAPlus to ensure your business can function as usual before the features are restored.
Our team is urgently working to address these technical issues and restore the message features in WAPlus as soon as possible. We sincerely apologize for any inconvenience and frustration this may cause.
Thank you for your understanding and patience. Please contact us if you have any concerns. We will provide updates on the progress.
May 29, 2023