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How WAPlus Helps LinkedRadar Optimize Customer Communications
LinkedRadar is a startup based in Singapore that focuses on providing one-stop LinkedIn marketing solutions. The team is made up of a group of experts dedicated to developing innovative and user-friendly tools for marketing professionals, entrepreneurs, sales teams, and other professionals who want to succeed on LinkedIn. The team's mission is to help professionals in various industries achieve excellence by providing LinkedIn automation tools and related knowledge. We are committed to providing the best user experience and continuously improving our products and services to meet the changing needs of our customers.
Challenges
As the company's customer base expanded, LinkedRadar faced the challenge of managing a large number of customer inquiries and communications. The company mainly communicated with customers through WhatsApp, but the traditional WhatsApp interface and functions limited their efficiency. They could not easily categorize and manage customer messages, resulting in information confusion and failure to meet customer needs in a timely manner, which was the most important part of the company.
Solutions
The company decides to use WAPlus Google extension to solve these problems. Team members set up automatic replies to common questions to reduce the workload of team members; add tabs to different types of customer messages for easy classification and subsequent processing; uses broadcast to regularly push product updates and promotions to customers; by WhatsApp integration to integrate with the Hubspot platform to facilitate the synchronization of customer information on the two platforms.
Results
After using the WAPlus plug-in, the team can easily track and handle different types of customer inquiries, improve the efficiency and management level of customer communication, and achieve higher customer satisfaction and experience than other competitors in the same period. Currently, the company's product downloads in the first quarter increased by 24% year-on-year, and revenue increased by 36%.
WAPlus has completely changed the way we communicate with our customers. Now, our team can improve our products and provide more personalized services based on customer needs more quickly and clearly.
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