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How WAPlus Helps Larry D Increase Customer Conversion Rate by 32%
Larry D is a self-employed business owner from Zhejiang, China, focusing on the export of domestic cosmetics. At first, Larry handled all the foreign trade orders alone. As the number of orders increased, he set up his own studio. For the foreign trade export industry, it is very important to communicate and keep in touch with customers in a timely manner. In order to facilitate customer development, Larry uses WhatsApp to keep in touch with customers.
Challenges
However, as the business grew, the number of customers continued to increase, and Larry encountered difficulties in customer management. He had to handle nearly 100 conversations on WhatsApp every day, and he also had to meet with customers, sign contracts, and deal with after-sales issues. The traditional WhatsApp interface limited his work efficiency and even caused him to lose customers invisibly.
Solutions
Larry found WAPlus CRM through Google search recommendations. By using Tab, he added labels to different types of customer messages to facilitate follow-up and management; by sending scheduled messages, he could notify customers of the latest product promotions and marketing activities to increase customer stickiness; by automatically replying and setting product information keywords, he could quickly start conversations with potential customers and block spam; by setting reminders, he could follow up on some customer matters in a timely manner, such as meetings and contract signing. WAPlus enables them to process various customer information more quickly and efficiently, giving them more time and energy to focus on what really matters.
Results
After using WAPlus, Larry's work efficiency and customer management capabilities have been significantly improved. He has spent much less time on WhatsApp, and has more time to learn and expand other businesses and grow his studio. Currently, his customer conversion rate has increased by 32% year-on-year, and his business volume has increased by 15%. He attributes one of the reasons for his success to the use of WAPlus.
WAPlus has greatly improved my work efficiency and client management. Now, I can respond to clients faster and manage client information more organized. My business has been improved and expanded thanks to it.
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