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How WAPlus Helps Arting.ai Acquire More Users
Arting AI is an international company focusing on one-stop AI creation solutions. The team mainly develops innovative and user-friendly AI tools to serve professionals who want to use AI tools to improve their work efficiency. They are spread across advertising, design, animation, creativity, interior design, etc. The team prioritizes efficiency and works tirelessly to provide products that exceed customer expectations.
Challenges
Arting.ai encountered a key challenge in its operation: how to better interact and communicate with users so as to understand their needs in a timely manner, improve products, and provide art creation services that meet real-time aesthetics. They usually communicate with customers by WhatsApp, but the functions can no longer meet their needs, and they urgently need a more advanced and convenient information tool.
Solutions
To solve this challenge, Arting.ai decided to use WhatsApp's Google extension WAPlus CRM. The team set up automated message replies so that they can respond immediately when customers contact them; send scheduled messages so that customers can keep abreast of the progress of tool function improvements; use the workspace platform to assign different customer types to members, and managers can view their historical conversation records and follow-up on customer issues on the workspace.
Results
After adopting WAPlus, Arting.ai's user activity has increased significantly, the length of time customers use the product has changed significantly compared to before, more customers are willing to become annual fee users, customer experience and operational efficiency have improved, and the company's revenue has increased by 27% compared to when WAPlus was not used.
WAPlus has played an important role in our daily operations and has greatly improved the efficiency and effectiveness of customer support. We are very grateful for it and look forward to further application in more business links in the future.
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